Job overview
At Burnley General Teaching Hospital, our Patient Services Assistants (PSAs) support every in-patient during their stay with the Trust, providing a general cleaning service and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high standards expected in this environment.
You will see patients through their whole hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year, whether you work around our medical, surgical or emergency areas of specialty.
We expect high levels of performance and attendance from everyone joining us and if you are looking for full-time, part-time or weekend shifts, we can offer the flexibility to move between these to best suit your changing personal circumstances.
Main duties of the job
At the heart of the hospital, our Patient Services team work hard to ensure that it is safe, clean and infection free and that patients are transported safely to where they need to be thus improving patient flow throughout the hospital.
The Patient Services Assistant (PSA) role combines the traditional role of domestic and porter into one role enabling a more efficient service to the patients on our wards.
Effective communication in written and spoken English is essential for all members of our team, and you must be confident using computers, phones, radios and dealing with people in person, while using your training to provide the right service for the right patient at the right time.
Our services cover every area of the hospital, so you could find yourself working around offices, wards, clinics or corridors. There may also be occasions where you are required to work on one of our other sites to provide cover at times of pressure or increased demand.
Detailed job description and main responsibilities
Undertaking general cleaning duties – including wards, clinics, toilets, offices and public areas within your zone.
Undertaking deep cleans in your area which may include.
Clearing up and removing bodily spillages, urine, vomit, faeces and so on.
The safe movement and decontamination of beds and other furniture.
Cleaning at high and low levels eg removal and replacement of curtains, using ladders where necessary.
Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery involving under bed cleaning.
Future duties may include:
- Moving patients around the hospital safely using a wheelchair, bed or trolley as required.
- Movement of deceased patients in an appropriate and sensitive manner.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Skills and Abilities
Essential
- Communicates clearly and accurately
- Be an effective team member who is able to relate to colleagues at all levels across our large multi-site organisation with tact and diplomacy
- Follow instructions and ensure the services you provide are in line with standard processes and good practice
- Prioritise own workload and take responsibility for delivering results within agreed timescales and standards with changing priorities and pressures
- Use initiative to look out for issues at work, acting quickly and calmly to focus on finding a solution
- Confidential – when transporting patients and their notes
- Attention to detail – checking documents and patients to ensure they are in the right place at the right time.
- Be able to operate electrical machinery and to observe and comply with legislation and Trust Regulations i.e. Health & Safety.
- Emotionally resilient and sensitive – when dealing with distressed relatives and the deceased
Behaviours and Values
Essential
- Customer focused – demonstrate and promote high standards of safe, personal and effective customer service to patients, relatives and staff
- Flexibility - able to cover in the department and provide reasonable flexibility in terms of hours worked, to support a 24/7 service which will include working unsociable hours and bank holidays etc
- Takes pride in their work - consider, suggest and be open to alternative ways of working to make continuous improvements in our service.
Experience and Knowledge
Essential
- Able to organise and prioritise own workload and follow written/verbal instructions
- Previous experience of delivering a quality customer service - working with patients/clients /customers
- Previous cleaning, and/or portering experience
- Able to understand and comply with detailed procedures, understand signs and instructions and retain the information
- Confident at working with information technology such as digital hand-held devices and Microsoft Office packages.
Qualifications and Training
Essential
- GCSE English and Maths, grade C or above or grade 9-4 or equivalent qualification in English and Maths.
Desirable
- Demonstrate ability to undertake the NVQ Level 2 Facilities Services qualification and other training as identified by the Trust.
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Applying for this NHS job
This advert is for Patient Services Assistant - BGTH with East Lancashire Hospitals NHS Trust in Burnley General Teaching Hospital. It is listed as a Band 2 role. The advertised salary is £23,615 Per Annum, pro rata + enhancements for evening working. The contract type is Permanent. The application deadline is 28 Aug 2026.
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