Job requirements
Essential
3 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in a busy & multi-functional team
- Qualifications
Good Standard of Education
- Qualifications
Customer Service Skills
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Using Systm One (Clinical database)
- Experience
Experience of working within a GP Surgery
- Experience
A minimum of three years experience in a customer facing environment
- Experience
Experience of handling confidential information and data.
- Qualifications
Customer Service Qualification
Job summary
We are looking to recruit a full time Patient Services Advisor to join our busy Reception/Telephone team in St Neots.
The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.
The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Main duties of the job
- Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
- Be able to cover all reception duties as necessary
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Receiving patients and consulting with members of the practice team
- Relaying information from the GPs to the patients in a timely manner
About us
Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.
We work together as practices to provide resilience, sharing learning and professional back-office support services.
Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.
We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.
Details
- Date posted: 09 October 2026
- Pay scheme: Other
- Salary: £24,852.66 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: A3007-26-0111
- Job locations: Doctors Surgery, 14 Huntingdon Street, ST. NEOTS, Cambridgeshire, PE19 1BQ, United Kingdom, Lakeside Healthcare, 274 Great North Road, Eaton Socon, ST. NEOTS, Cambridgeshire, PE19 8BB, United Kingdom, Lakeside Healthcare, 2 Chapman Way, Eynesbury, ST. NEOTS, Cambridgeshire, PE19 2HD, United Kingdom
Job responsibilities
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
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Applying for this NHS job
This advert is for Patient Services Advisor with Lakeside Healthcare Group in St. Neots, England. It is listed as a Receptionist role. The advertised salary is £24852.66. The contract type is Permanent. The application deadline is 25 Oct 2026.
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