Patient Services Advisor

Job summary

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you!

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Please note that this role is offered at 21 hours per week.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Main duties of the job

• You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:
• Processing appointment requests from patients for on the day and future appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Registration of new patients computer data entry and medical records
• Ensure building security

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

The New Queen Street & Stanground Team consists of 9 GP Partners, 2 ANPs, 6 nurses, 4 HCAs, plus multiple teams (prescriptions, admin, reception) as well as a supporting management team.

We help over 19k patients in the surrounding areas and are part of South Peterborough PCN.

Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service

Details

• Date posted: 21 October 2026
• Pay scheme: Other
• Salary: £12.71 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A3007-26-0123
• Job locations: Lakeside Healthcare, Syers Lane, Whittlesey, Peterborough, PE7 1AT, United Kingdom, STANGROUND SURGERY, Peterborough Road, Cambridgeshire, PE2 8RB, United Kingdom

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

For a full job description please see attached.