Patient Pathway Lead

Job summary

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Are you an experienced healthcare administrator and people leader looking for your next challenge? We're looking for a Patient Pathway Lead to join our team at Practice Plus Group Hospital Shepton Mallet on a 6 to 12 month fixed-term contract.

This is an exciting opportunity to lead a busy patient administration function, overseeing the patient journey from referral through to discharge. If you're passionate about service excellence, operational performance and delivering an outstanding patient experience, we'd love to hear from you.

As our Patient Pathway Lead, you'll be responsible for managing the entire patient administration pathway for NHS and private patients, ensuring high standards of service delivery and professionalism throughout the patient journey.

You'll lead teams across bookings, reception, medical records and discharge coordination, whilst driving capacity utilisation, improving patient access and ensuring contractual and operational targets are met. You'll work closely with clinical and operational colleagues to continually improve processes and patient outcomes.

Main duties of the job

As our Patient Pathway Lead, you will be:

• Leading administration, reception, medical records and booking teams.
• Managing patient pathways from referral through to discharge.
• Overseeing clinic and theatre scheduling to maximise capacity utilisation.
• Reviewing and developing referral pathways and administrative processes.
• Monitoring data quality and implementing improvements where required.
• Managing recruitment, performance, absence, training and development of administration staff.
• Leading weekly scheduling meetings and supporting governance activities.
• Building strong relationships with consultants, GPs and external stakeholders.
• Supporting continuous improvement initiatives to enhance patient experience and operational effectiveness.

About us

With your previous management experience within an administration or operational environment, you will also have:

• Recent experience leading and developing teams.
• Excellent communication and organisational skills.
• Demand, capacity and utilisation management experience.
• Experience of referral management systems.
• Strong IT skills and the ability to analyse and interpret information.
• Experience supporting, coaching and developing staff.
• Experience within a healthcare setting - desirable
• Experience within the independent healthcare sector desirable.

What you can expect in return;

• A salary of £34,000 per annum
• Working 37.5 hours per week
• 6-12 month fixed-term contract
• An extensive range of wellbeing and lifestyle benefits
• 25 days holiday per annum plus bank holidays
• Mandatory training through our excellent in-house education programme

To apply for the role, click on the link below. If you have any questions, contact sarah.melder@practiceplusgroup.com in our friendly resourcing team.

Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.

Details

• Date posted: 15 October 2026
• Pay scheme: Other
• Salary: £34,000 a year
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time
• Reference number: 14697
• Job locations: Old Wells Road, Shepton Mallet, Somerset, BA4 4LP, United Kingdom

Job responsibilities

For more information, please request a copy of the full job description from sarah.melder@practiceplusgroup.com