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Job overview
The Patient Pathway Co-Ordinator (PPC) will work within the Centralised team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times.
The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regard to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets and cancer waiting time targets are avoided or escalated to the relevant manager. This role also works closely with the relevant MDT coordinators to ensure patients on a pathway are appropriately managed.
They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.
Main duties of the job
- Develop and provide a professional level of customer service for the service.
- Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member.
- Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all.
- Portraying a professional image, maintaining confidentiality at all time.
- To continuously contribute to the progression and development of the chosen department through the provision of a high quality
- The post holder will be expected to complete all mandatory training provided.
Detailed job description and main responsibilities
A full list of duties and responsibilities can be located within the job description and person specification for this role.
Applying for this NHS job
This advert is for Patient Pathway Coordinator with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 Per annum including HCAS. The contract type is 22 months (candidate will be offered permanent contract 22 months fixed term until the person completes and achieves the qualification and then becomes permanent). The application deadline is 09 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (26 May 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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