Patient Pathway Coordinator

Job overview

• To be the point of contact for patients for all issues relating to their pathway of care. The post holder will work as part of the service, under the direction of the Operational Lead, and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust. The Standard Operational Policy (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to.

Main duties of the job

• i. Support the service development projects in the implementation of pilot programmes or new systems for e.g. referrals processing, triaging processes, clinic booking systems, pre-assessment appointments. ii. Attend meetings for service development initiatives as and when requested iv. Use Trust IT systems and electronic record databases to ensure relevant and appropriate patient information is entered and captured. v. Maintain an accurate database of cancelled outpatient activity (by service and/or patient) and lost capacity, to include number of patients and reason for cancellation. i. Investigate any patient DNAs and deferrals, and provide communication of the results to the clinicians and service/team as appropriate, updating RiO and waitlists accordingly. ii. DNA letters to be sent as appropriate and followed up in a timely manner, to result in either rebooking or discharge, in liaison with the lead clinician. iii. Cancellations – communicate the details to the Clinician ensuring that all information is available. Notify the General Practitioner and update RiO and waitlists. iv. Liaise with clinicians to ensure notes/medical records are available so that all patient episodes are outcomed accurately and promptly.

Detailed job description and main responsibilities

• i. Provide cross-cover within the administration team to cover absences, to include reception cover if required. ii. Support the service/pathway Administration Assistant, to create joint working to result in productive, effective, clinical support. iii. To carry out duties consistent with the post as required by supervisor/Clinical Lead. i. Process and log all referrals to include triage functions, in line with team requirements. ii. Register new patient’s details on to RiO as well as update existing patient details. iii. Book new and follow up appointments, allocating from waiting lists, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow-ups. iv. Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts/education settings etc. v. Co-ordinate appointments and procedures at/with other services, hospitals and organisations, where the pathway requires input from these. vi. Reschedule clinics as required, using rota’s/clinician job plans and patient allocation lists.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.