Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- IT Skills
Experience of using full range of IT systems including accurate data entry, typing and checking skills
- IT Skills
Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Knowledge
Experience of using Microsoft Office, including Word and Excel
- Knowledge
Experience of working in a healthcare setting
- Knowledge
Experience of handling patient/customer queries
- Qualifications
Administration/ Customer Care or acquired equivalent experience
- Qualifications
GCSE or equivalent in English and Maths, grades A-C
- Previous Experience
NHS Admin Experience
- Previous Experience
Experience of scheduling outpatient appointments and/or admissions
- Previous Experience
Experience of working with patients and providing information regarding their appointments or treatment team
- Abilities on Systems and process
Experience of using patient data systems.
- Abilities on Systems and process
Experience on following standard operating procedures on hospital processes and systems
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge
Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge
Experience of working in a multidisciplinary team
- Previous Experience
Understanding of patient priorities and performance targets related to appointments and waiting times
- Previous Experience
Experience of handling complaints
Job overview
Band 4 Patient Pathway Coordinator (CAT Team 4 Gastroenterology)
This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).
We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Paediatrics team.
You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
Main duties of the job
The role will provide comprehensive administrative support to the Clinical Team.
You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Patient Pathway Coordinator (CAT 7 Acute Paediatrics) with Royal Berkshire NHS Foundation Trust in Reading, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £28,392 - £31,157 Pro Rata. The contract type is Permanent. The application deadline is 15 Oct 2026.
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