Job requirements
Essential
25 listedRequirements the employer expects applicants to meet.
- Skills
Knowledge & awareness of diversity and human rights as appropriate to your role
- Skills
Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Skills
Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Skills
Ability to provide a customer focused service
- Skills
Knowledge of dealing with customer complaints and experience of customer care.
- Skills
The ability to prioritise tasks effectively without direct supervision
- Skills
Good attention to detail
- Skills
Evidence of ability to prioritise workload and work without direct supervision
- Skills
Demonstrates excellent interpersonal, verbal and written communication skills
- Knowledge
Computer literate, with experience of using a keyboard
- Knowledge
Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge
Knowledge of confidentiality and data protection principles
- Knowledge
Knowledge of health and safety
- Knowledge
Understanding of principles of equality and diversity
- Knowledge
Knowledge of NHS service provision including national waiting time standards
- Experience
Experience of using a full range of IT/Patient administration systems
- Qualifications
Good general education with GCSE or equivalent in English at grade C or above.
- Other Requirements
Able to demonstrate that you are honest, reliable and trustworthy
- Other Requirements
Treat patients, visitors, colleagues with respect
- Other Requirements
Ability to travel between Trust sites
- Other Requirements
Ability to be flexible to meet the needs of the team, the service and the Trust
- Other Requirements
Demonstrates excellent interpersonal, verbal and written communication skills.
- Other Requirements
Evidence of ability to prioritise workload and work without direct supervision.
- Other Requirements
Proactive, takes own initiative and solution oriented
- Other Requirements
Willing to take ownership and accountability
Desirable
8 listedAdditional qualities the employer would prefer.
- Knowledge
Understanding of medical terminology
- Knowledge
Knowledge of healthcare administrative systems and processes
- Experience
Experience working with Cerner
- Experience
Experience working in a similar patient administration role in a hospital/health care setting
- Qualifications
ECDL
- Qualifications
NVQ or working towards NVQ or equivalent
- Qualifications
A-Level English
- Other Requirements
Curious
Job overview
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services.
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
The successful candidate must be adaptable in their approach, and demonstrate a commitment to high calibre, patient centred care.
Main duties of the job
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Cardiology, you will work closely with the Cardiology Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Cardiology service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
"There will be an opportunity to discuss the base site for this role at interview. All Cardiology PPC roles require cross site working, but the successful candidate will be primarily based on either the St Helier or Epsom site. There is scope to consider basing the position at either the St Helier or Epsom site, depending on Candidate preference and discussion at interview."
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Patient Pathway Coordinator - Cardiology with Epsom and St Helier University Hospitals NHS Trust in Carshalton, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £33,262 - £36,027 Pa incl HCAS Outer pro rata. The contract type is Fixed term: 12 months (N/A). The application deadline is 06 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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