Patient Pathway Coordinator - Cancer Care

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Patient Pathway Coordinator

Contract Type: Fixed Term

Fixed Term Contract End Date: March 2027

Purpose for Fixed Term: Maternity / Shared Parental / adoption Leave Backfill

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting opportunity to join our team in the Cancer Care team as a Patient Pathway Coordinator ensuring patients are communicated with effectively in relation to their appointments/admissions and that appointments are in line with the Trusts access policy, highlighting issues and taking corrective action where necessary.

Process requests for clinic/ admission changes, cancellations and creations and monitor attendance at appointments rearranging further appointments as required.

Provide administrative support for a number of consultants within the clinical speciality area or for the management team, including maintenance of diaries, appointments, co-ordination of leave, co-ordination of expense forms, correspondence derived from any educational / supervisory or research activity.

Required to provide cover for other Patient Administrators to ensure a consistent and effective administration service is always maintained.

Detailed job description and main responsibilities

The successful candidate will be responsible for implementing all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and in accordance with targets and agreed timescales.

Utilise computerised systems to locate case note and investigation results and to ensure patient information is maintained and updated.

Liaising with Private Patient Coordinators where appropriate you will ensure a seamless patient journey.

Monitor and process referral requests and ensure referral grading outcomes are logged on the appropriate patient information system escalating issues as required.

Provide patient administration service for regional clinics.

Courteously and efficiently receive all enquiries ensuring that accurate records are maintained, and the appropriate action is taken in a timely manner.

Receive and process all incoming correspondence ensuring it reaches the appropriate place within the required deadlines.

Responsible for maintaining an up to date filing system ensuring the accuracy of patient case notes.

Take formal minutes or notes at meetings and distribute appropriately.

Order and maintain stationary / materials in accordance with Trust policy.

Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission.

Create, maintain, and make additions to waiting lists.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.