Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Skills
Excellent word processing skills / computer skills.
- Skills
Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Skills
Good administrative skills.
- Skills
Strong organisational skills with ability to prioritise.
- Skills
Good attention to detail
- Skills
Ability to make decisions using own initiative.
- Experience
Customer care work experience or previous clerical experience.
- Experience
Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
- Communication
Effective verbal and written communication skills.
- Communication
Good telephone manner.
- Communication
Good all round communication skills.
- Communication
Good customer service skills
- Qualifications and knowledge
Good general education including English at GCSE (Grade C or above) or equivalent.
- Qualifications and knowledge
NVQ Level 3 or relevant equivalent experience
- Qualifications and knowledge
ECDL qualification or equivalent.
- Personal and people development
Willingness to attend training sessions to develop self and improve service provided to patients.
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Experience
Experience of transcribing dictation or copy typing.
- Qualifications and knowledge
Strong IT skills in relation to Microsoft packages.
Job overview
Patient Pathway Co-ordinator
Department: Medicine
Band 4 £28,392 - £31,157 per annum (pro rata if Part-time)
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
Fixed-term contract until 8 October 2027
An exciting opportunity has arisen within the Medicine Division. There is a need for skilled Patient Pathway Co-ordinator to work within an established team to provide administration support to consultants and Allied Health Professionals, providing an interface for clinical staff and other admin services.
The ideal candidates would have previous medical secretary, clinical administrative experience. A working knowledge of E-care, E-referral and Patient Tracking Lists would be an advantage.
The successful post holder will have an essential role in providing safe patient care and ensuring that patients do not breach the 18 weeks target.
So if you like challenges, are a quick learner, work well in a team and have transferrable skills that can be adapted, this could be the right job for you!
Please note that we are not able to offer sponsorship for this role.
Interview date: 4 November 2026
Main duties of the job
"We care We communicate We collaborate We contribute"
"They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%." (NHS Staff Survey 2024)
- To ensure a safe and smooth pathway for all patients, from the point of referral to discharge.
Detailed job description and main responsibilities
- Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
- Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.
General:
- Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
- Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Please refer to the Job Description for further details.
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Applying for this NHS job
This advert is for Patient Pathway Co-ordinator with Milton Keynes University Hospital NHS Foundation Trust in Milton Keynes, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £28,392 - £31,157 per annum (pro rata if Part-time). The contract type is 12 months (Fixed-term contract until 8 October 2027). The application deadline is 30 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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