Job overview
The Antenatal department is seeking a highly motivated individual to fill the Patient Pathway Assistant role within our Early Pregnancy unit at Epsom Hospital
Main duties of the job
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
Detailed job description and main responsibilities
Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Knowledge
Essential
- The ability to prioritise tasks effectively with some direction
- Knowledge of databases, spreadsheets e.g. Excel or similar applications
- Knowledge of confidentiality and data protection principles
Desirable
- Knowledge of PAS
- Able to identify when to seek advice and escalate complaints/problems
Experience
Essential
- Knowledge of a full range of IT/Patient administration systems.
- Experience of customer care.
- Knowledge of patient administration work in a healthcare setting
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL or equivalent.
- NVQ level 3 in Business Administration or Customer Care or equivalent.
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Applying for this NHS job
This advert is for Patient Pathway Assistant (PPA) , Early Pregnancy Assessment Unit-Part time with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £30,630 - £32,346 Pa incl HCAS Outer pro rata. The contract type is Permanent. The application deadline is 15 Jul 2026.
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