Patient Liaison Officer

Patient Liaison Officer

37.5 hours per week (some flexibility required)

Monday - Friday

At HCA UK, we know that a reassuring voice, a warm welcome and excellent organisation can make all the difference to someone navigating their healthcare journey. As a Patient Liaison Officer within our HANS service, you'll play a vital role in creating a seamless experience for patients, clients and clinicians, ensuring every interaction is handled with professionalism, compassion and care.

This is an opportunity to join a supportive and collaborative team where your contribution is valued and recognised. Working in a hybrid environment, you'll combine exceptional customer service with strong administrative and organisational skills, helping to coordinate patient care while supporting the efficient running of a busy clinical service. You'll be surrounded by colleagues who are committed to delivering an outstanding experience and supporting one another to achieve shared goals.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in HANS, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do

• Be the first point of contact for patients, clients and stakeholders, providing an exceptional customer experience by telephone and email.
• Manage clinician diaries, coordinate appointments and meetings, and support patients throughout their healthcare journey.
• Maintain accurate patient records, open and close patient files, and upload specialist reports using clinical systems.
• Provide comprehensive administrative support to the clinical team, including audio typing medical reports and correspondence.
• Support service improvement projects, reporting activities and database management whilst ensuring compliance with confidentiality and governance standards.

What you'll bring

• Previous experience in an administrative, patient-facing or customer service role.
• Strong organisational skills with the ability to manage multiple priorities and work to deadlines.
• Excellent verbal and written communication skills with a compassionate and professional approach.
• Advanced Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong typing skills and confidence using databases and digital systems. Experience of medical software or electronic patient record systems would be an advantage.

Why join HCA UK?

At HCA UK, you'll be part of a community that values compassion, collaboration and continuous learning. We invest in our colleagues through ongoing development opportunities, supportive leadership and the chance to broaden your experience within one of the UK's leading healthcare organisations.

Whether you're supporting patients through important moments in their healthcare journey or helping clinicians deliver exceptional care, your contribution will be recognised and valued. In return, you'll benefit from a flexible hybrid working arrangement and the opportunity to develop your career within a well-established and growing service.

If you're passionate about delivering outstanding service and thrive in a fast-paced healthcare environment, we'd love to hear from you.