Patient Liaison Lead for Orthopaedic Frailty **Internal Apps Only**

Job overview

**Internal Applicants Only**

Are you looking for a new and exciting challenge? We have a fantastic opportunity for a passionate patient liaison lead to join our friendly team in Trauma and Orthopaedics. To be a successful patient liaison lead you will be compassionate and professional with excellent interpersonal and communication skills. You will be responsible for maintaining positive relationships with patients and their families and a link to health care professionals to ensure safe and effective care for our patients.

This post will be a job share

Main duties of the job

The post holder will:

Work cohesively within the MDT to establish treatment plans and any future care needs of all elderly frail trauma patients.

Provide a point of contact to promote consistent and timely communication between the clinical care teams, patients and their families.

Work collaboratively with patients, families and the multidisciplinary team to allow early supported discharge and contribute to complex discharge planning.

Directly contribute to health promotion initiatives within the context of the frail elderly patient cohort – such as falls prevention, bone health and nutrition. Signposting patients and families to relevant resources.

Meet with patients to discuss the quality of their care and collect information to support departmental / organisational quality audits.

Recognise and address any anxieties and deescalate any concerns/complaints whilst seeking support from appropriate professionals where appropriate.

Create a positive experience by helping patients and their families feel comfortable and informed about their care.

Detailed job description and main responsibilities

Please refer to the job description and contact Ward Manager Gemma Umpleby on gemma.umpleby1@nhs.net if you have any questions or would like further information.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.