Patient Follow-Up Coordinator

Requirements the employer expects applicants to meet.

• Knowledge

  Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations

• Knowledge

  Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations

• Knowledge

  Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety

• Knowledge

  Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.

• Knowledge

  Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.

• Experience

  Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.

• Experience

  Experience organising meetings, maintaining databases and producing accurate records.

• Experience

  Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.

• Experience

  Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and escalate data discrepancies.

• Qualifications

  NVQ Level 3 in Business Administration

• Qualifications

  GCSE English and Maths (Grade C/4 or above or equivalent).

• Qualifications

  Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.

• Other job-related requirements

  Flexible, open-minded and proactive with identifying and making improvements

• Other job-related requirements

  Strong focus on providing a high-quality and personable customer experience

• Other job-related requirements

  Works effectively both autonomously under own initiative, and as part of a team

• Other job-related requirements

  Ability to manage conflicting priorities

• Other job-related requirements

  Committed towards, and understanding of, the principles of equality, diversity and inclusion

• Other job-related requirements

  Genuine desire to work in an administrative environment

• Other job-related requirements

  Genuine interest in improving cancer care and support for patients