Patient Flow Co-ordinator

Job overview

To undertake a range of administrative and clerical duties, working alongside the nursing and medical workforce, to support patient tracking, and timely provision of patient care. Supporting to avoid delays ensuring safe patient care and positive patient experience both within the Emergency Department and the wider organisation.

To actively monitor the patient journey throughout ED, to ward transfer or discharge. Escalating appropriately any delays and to work closely with the multidisciplinary team to deliver a high quality patient focused service.

The role requires good interpersonal skills and interaction with multidisciplinary teams across the Trust to achieve the NHS Standards for Emergency Departments.

Hours per week: 30

Non-UK or Irish applicants should check their visa and this role’s eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

Main duties of the job

• Work closely with the ED nurse coordinator(NIC), Emergency Physician in Charge (EPIC) and the wider team to support patient flow, in line with national Key Performance Indicators (KPIs).
• Utilise the electronic patient record system (Meditech) to ensure accurate tracking of the patient journey throughout their time within the ED,
• Demonstrate effective communication skills in the assistance of patients, relatives and staff members, both in person and over the telephone.
• Handle incoming telephone calls in a professional manner, directing callers to the appropriate source of information
• Provide regular tannoy announcements to communicate current waiting times to patients for both minors and majors. Demonstrate effective IT skills in accessing and inputting data relevant to patient flow in the Emergency Department e.g accessing blood results/swab results and any other appropriate investigations and escalating any delays in process.
• Monitor patient throughput times in line with national KPIs and ensure all clinical staff are aware of delays and potential breaches
• Liaise with Specialty teams to ensure timely review of patients, ensuring correct entry of any decisions to admit and escalating any delays as appropriate

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.