Patient Experience Administrative Assistant (LW)

An exciting opportunity has arisen for a well organised and positive individual to join our busy Patient Experience Team. The Patient Experience Team provide a person-centred approach to responding to all types of patient feedback, including complaints.

The Patient Experience Administrator has a key role in ensuring that all patient feedback is dealt with effectively, efficiently and with care and compassion. We are looking for an individual who can demonstrate experience of working in a administrative capacity with excellent communication skills, ability to process complex information and who has experience of liaising with the public and a wide range of staff. Working knowledge of the DATIX system would be advantageous.

Existing permanent employees must first discuss this opportunity with their substantive line manager. The secondment policy can be found here Hub • Blink (joinblink.com) If you do not have approval for a secondment from your current line manager, you will not be able to progress your application for a fixed term post. External applicants, with continuous NHS Service, must also have in place a secondment agreement, from their existing board to apply for this post.

For informal enquiries please contact Wilma Burt on 01592 643355.

As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

Please note the salary is pro rata for part time hours.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An exciting opportunity has arisen for a well organised and positive individual to join our busy Patient Experience Team. The Patient Experience Team provide a person-centred approach to responding to all types of patient feedback, including complaints.

The Patient Experience Administrator has a key role in ensuring that all patient feedback is dealt with effectively, efficiently and with care and compassion. We are looking for an individual who can demonstrate experience of working in a administrative capacity with excellent communication skills, ability to process complex information and who has experience of liaising with the public and a wide range of staff. Working knowledge of the DATIX system would be advantageous.

Existing permanent employees must first discuss this opportunity with their substantive line manager. The secondment policy can be found here Hub • Blink (joinblink.com) If you do not have approval for a secondment from your current line manager, you will not be able to progress your application for a fixed term post. External applicants, with continuous NHS Service, must also have in place a secondment agreement, from their existing board to apply for this post.

For informal enquiries please contact Wilma Burt on 01592 643355.

As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

Please note the salary is pro rata for part time hours.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.