Job requirements
Essential
7 listedRequirements the employer expects applicants to meet.
- Experience
Natural ability to empathise with patients and demonstrate a genuine care
- Experience
Good communication and strong interpersonal skills
- Experience
Excellent telephone manner
- Experience
Excellent organisational skills and attention to detail
- Experience
Highly proficient in Microsoft Office and other systems
- Experience
The ability to learn and adapt to new internal systems
- Experience
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Desirable
Not listed in the available specification.
Job summary
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
Main duties of the job
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
About us
About CHEC Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services. CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job Types: Full-time, Permanent
Details
- Date posted: 13 October 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Full-time
- Reference number: CHE1243379
- Job locations: Unit1 44-48, London Road, Southend on sea, SS1 1NX, United Kingdom
Job responsibilities
We are looking for someone who can. Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
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Applying for this NHS job
This advert is for Patient Coordinator with CHEC in Southend on sea, England. It is listed as a Coordinator (discipline unspecified) role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 27 Oct 2026.
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