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Job requirements
Essential
7 listedRequirements the employer expects applicants to meet.
- Knowledge
Understanding of patient confidentiality, data protection, and professional boundaries
- Knowledge
Awareness of the challenges patients may face when attending healthcare services
- Behaviours
Empathetic, patient-focused, and emotionally aware
- Behaviours
Professional and respectful, even under pressure
- Behaviours
Resilient and able to manage challenging interactions calmly
- Behaviours
Reliable and well organised Works collaboratively as part of a team
- Qualifications
Experience in a customer-facing or patient-facing role
Desirable
6 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of primary care environments and patient pathways
- Knowledge
Familiarity with infection prevention and control principles
- Behaviours
Confident acting as a positive role model for patient experience
- Behaviours
Proactive in suggesting improvements to patient flow or environment
- Qualifications
Experience working in a GP practice or healthcare setting
- Qualifications
Relevant customer service or healthcare-related training
Job summary
We're looking for a Patient Coordinator to be the first face patients see when they walk through our doors. This is a hands-on, front-of-house role - You wont be answering phones, that is handled centrally. Instead, you'll be out at the front of the waiting area, greeting patients as they arrive, checking them in for their appointment, and taking their vitals to help prepare them to see the clinician.
Patients don't always arrive at their best - they may be unwell, anxious or worried. You'll be the calm, reassuring presence that helps them feel looked after from the moment they step inside, while making sure their information and observations are accurate and ready for the clinical team.
No previous clinical experience is required - full training is provided. What matters most is that you're someone who genuinely enjoys being with people, stays calm under pressure, and takes pride in getting the small things right.
Main duties of the job
- Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet role
- Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face
- Take and record patient vitals and observations ahead of their consultation
- Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information
- Support safe and smooth patient flow through the practice
- Use empathy and de-escalation skills to support patients who are anxious, unwell or upset
- Keep the observation and waiting areas clean, safe and welcoming
- Escalate urgent in-person concerns to the clinical team when needed
About us
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.
We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.
We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Learn more at penrosehealth.co.uk.
Details
- Date posted: 10 September 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 576496
- Job locations: Penrose Surgery, London, London, SE17 3DW, United Kingdom
Job responsibilities
The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices.
Alongside delivering a positive patient experience, the role supports clinical care by helping manage patient flow, maintaining accurate records, and collecting patient observations where required.
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Applying for this NHS job
This advert is for Patient Coordinator with Penrose Health in London, England. It is listed as a Coordinator (discipline unspecified) role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 28 Oct 2026.
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