Patient Coordinator

Job summary

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, including meeting and greeting, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties related to patients appointments, and maintaining correct records and information.

Main duties of the job

Responding pro-actively to queries from patients and carers over the telephone and face to face To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed. To use communication skills including empathy, tact and reassurance. Booking and rescheduling appointments using the in-house system General admin duties such as making patient files, filing notes, maintaining and updating internal databases. For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems. To be responsible for the accurate input of confidential patient information onto manual and computer systems To attend group meetings and participate in the updating of operational policies and procedures relating as and when required. To assist with the accurate and timely production of detailed and complicated statistical information as and when required To maintain a robust approach to data quality and patient confidentiality.

About us

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of Community health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!

Details

• Date posted: 13 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: CHE1243041
• Job locations: CHEC Nottingham, Nottingham, NG8 5DQ, United Kingdom

Job responsibilities

Natural ability to empathise with patients and demonstrate a genuine care Experience in a face to face customer service and administrative role Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently