Job overview
An opportunity has arisen for an Patient Choice Advisor to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.
The successful candidate will support patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and signposting referrals to the most appropriate community service.
Main duties of the job
Provide the opportunity for patients to choose the appropriate service provider by offering choice. Managing the patient’s referral to the selected care provider, taking ownership to ensure the patients experience is excellent.
To act as a single point of contact for Sheffield Teaching Hospital staff, GP practices and Secondary Care Providers, dealing with enquiries in a sensitive, confidential, effective and timely manner.
To effectively manage the booking of clinic appointments for patients, offering a choice of location, date, time ensuring we meet the patient’s needs to achieve a positive outcome for each patient.
To administer the booking of appointments on SystmOne and Connect. Generate appointment letters and patient information to confirm time and date agreed and to reschedule appointments if necessary.
To work within an environment that receives and makes a high volume of inbound and outbound calls on behalf of the services currently managed via the SPA. These services include – Therapy Services, continence, District Nurses, Phlebotomy, Long Term Conditions, heart failure, Active Recovery, COPD, Hospital at Home and Urgent Community Response
Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting information on SystmOne and Connect and being able to prioritise and organise own workload.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
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Applying for this NHS job
This advert is for Patient Choice Advisor with Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield, North East and Yorkshire, England. It is listed as a Band 3 Manager and corporate role. The advertised salary is £24,937 - £26,598 pa/pro rata for part time staff. The contract type is Permanent. The application deadline is 14 Jun 2026.
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