Patient Catering Assistant - Royal Bournemouth Hospital

Job overview

Would you like to play an important role in supporting patient care within one of Dorset's leading NHS organisations?

An exciting opportunity has arisen to join the Catering Team at University Hospitals Dorset NHS Foundation Trust as a Catering Regen Assistant. This role is essential in ensuring patients receive safe, nutritious meals and that catering services operate efficiently across the Trust.

Working as part of a dedicated team, you will support the preparation, regeneration, delivery and collection of patient meal services, whilst maintaining the highest standards of cleanliness, food safety and customer service. You will contribute directly to the patient experience by helping to provide a reliable, high-quality catering service to wards across the hospital.

Previous catering experience is desirable but not essential, as full training will be provided. We are looking for enthusiastic individuals who are hardworking, reliable and committed to delivering an excellent service.

Interview: 9th December

Main duties of the job

• As a Catering Regen Assistant, you will: Support the preparation, regeneration and distribution of meals for patients across the hospital. Load and dispatch food trolleys, ensuring meals are delivered accurately and on time. Assist with the delivery and collection of food trolleys from wards and respond to additional meal requests as required. Carry out basic food preparation tasks, including the preparation of sandwiches, salads and other food items. Maintain high standards of cleanliness throughout catering, regeneration and kitchen areas in line with cleaning schedules and food hygiene requirements. Operate dishwashing equipment and ensure crockery, cutlery and catering equipment are cleaned and stored appropriately. Follow all Food Safety, Health & Safety, Infection Prevention and Trust policies and procedures. Provide a courteous and professional service when communicating with ward staff, patients and colleagues. Work flexibly across catering areas to support service requirements and maintain service continuity.
• Support the preparation, regeneration and distribution of meals for patients across the hospital.
• Load and dispatch food trolleys, ensuring meals are delivered accurately and on time.
• Assist with the delivery and collection of food trolleys from wards and respond to additional meal requests as required.
• Carry out basic food preparation tasks, including the preparation of sandwiches, salads and other food items.
• Maintain high standards of cleanliness throughout catering, regeneration and kitchen areas in line with cleaning schedules and food hygiene requirements.
• Operate dishwashing equipment and ensure crockery, cutlery and catering equipment are cleaned and stored appropriately.
• Follow all Food Safety, Health & Safety, Infection Prevention and Trust policies and procedures.
• Provide a courteous and professional service when communicating with ward staff, patients and colleagues. Work flexibly across catering areas to support service requirements and maintain service continuity.

Detailed job description and main responsibilities

The post holder will assist in the effective operation of the Catering Department, supporting the delivery of high-quality meal services to patients, visitors and staff. Key responsibilities include:

Catering Operations

• Prepare, regenerate and present food items in accordance with standard operating procedures.
• Load patient meal trolleys accurately and efficiently to support ward meal service requirements. [
• Deliver and collect food trolleys and additional meal requests as required.
• Ensure catering areas are maintained to the highest standards of cleanliness and hygiene.

Food Safety and Compliance

• Comply with Food Safety legislation, Health & Safety regulations and Trust policies at all times.
• Follow cleaning schedules and the departmental "clean as you go" policy.
• Report equipment faults, hazards and incidents to supervisors promptly.
• Adhere to infection prevention and control procedures and safe working practices.

Customer Service

• Communicate effectively and professionally with patients, ward staff and colleagues.
• Respond courteously to service requests and support the delivery of a positive patient experience.

Team Working

• Work collaboratively with colleagues across the Catering Department to ensure efficient service delivery.
• Support the induction and mentoring of new staff where required.
• Maintain a professional appearance and adhere to uniform policies.

Personal Responsibilities

• Attend mandatory training and participate in learning and development opportunities.
• Take responsibility for personal health and safety and contribute to a safe working environment.
• Undertake any other duties appropriate to the grade and nature of the post.

This role requires a good level of physical fitness, including regular lifting, pushing and pulling of catering equipment and meal trolleys within a busy hospital environment.

The successful candidate will be committed to upholding the values of University Hospitals Dorset NHS Foundation Trust and delivering an outstanding service that supports patient care and recover

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.