Patient Care Coordinator

Job overview

Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for sexual health and HIV patients wanting appointments with and under the care of West Middlesex Hospital and Sexual Health Hounslow, maintaining a welcoming and pleasant environment for patients at all times.

They will ensure that all patient data is entered into the GUM/HIV EPR in a timely and accurate manner.

This role will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.

Main duties of the job

• To receive all patients and other visitors into the department in a professional, polite and friendly manner.
• To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
• When on reception, update pt. DNA’s and attend patients using Cerner, and Lilie EPR systems.
• To enter all new patients’ full details accurately onto appropriate systems.
• To be responsible for maintaining accurate patients’ demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.
• To ensure that all indicators are correctly inputted regarding consent of letters.
• To manage all calls efficiently and professionally within the identified performance standards.
• To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.
• To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.

Detailed job description and main responsibilities

• ·
• To receive all patients and other visitors into the department in a professional, polite and friendly manner.
• To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
• When on reception, update pt. DNA’s and attend patients using Cerner, and Lilie EPR systems.
• To enter all new patients’ full details accurately onto appropriate systems.
• To be responsible for maintaining accurate patients’ demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.
• To ensure that all indicators are correctly inputted regarding consent of letters.
• To manage all calls efficiently and professionally within the identified performance standards.
• To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.
• To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.
• To accurately process all new HIV patients onto Cerner under a medical number.
• To effectively diffuse difficult situations with patients and refer to the Sexual Health Hounslow Charge Nurse. Please see attached job description and person specification to this advert for further details.