Patient Booking Team Leader

Job overview

The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The Post holder will be expected to cross cover with the other Team Leaders in the services.

The post holder will deputise for the Assistant Service Manager as required.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The post holder will be responsible for the provision of quality booking functions for all three services Rheumatology / Metabolic & DEXA maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved.

The post holder will be responsible for ensuring all areas are manned appropriately and rotas produced according to the needs of the service. Ensuring HR and Trust policies adhered to, including sickness absence, performance and appraisals

Detailed job description and main responsibilities

The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.

The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.

The post holder will monitor all KPI’s and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPI’s, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations.

The post holder will develop and implement new projects and processes as and when required into the team.

The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times

The post holder will understand all the functions of the Inpatient booking team and flex all services to deliver operational KPIs

Conduct regular call quality checks with all staff and feedback and document within personal development plan

Please see the job description for full details.