Job overview
We are looking to recruit a colleague who will provide secretarial and administrative support to the Resettlement Team (part of the Midlands Centre for Spinal Injuries) to assist with the discharge process to prevent delays.
You will join a team of Resettlement Officers, a Resettlement Discharge Assistant, Generic Support Workers and a Resettlement Assistant.
Standard working days Wednesday, Thursday and Friday (with flexibility required).
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Working within the Resettlement Team involves liaising with external bodies such as Social Services and CCGs when setting up new patient care cases, following up referrals and liaison with community teams, and family members .
The role involves working closely with the Resettlement Officers throughout all stages of the discharge process and provides a key role assisting patients and their families to complete application forms and follow up progress with the relevant agencies.
Detailed job description and main responsibilities
- Follow up referral to Social Services to ensure allocation of named Social Worker prior to Discharge Planning Meeting.
- To notify the community team (GP, DN, SW, COT) in writing, of patient admission and provisional discharge date, on behalf of the Consultant.
- To notify the Community Team of Discharge Planning Meetings
- To assist family members with applications for eligible travel expenses and accommodation.
- To contact charitable Agencies to assist with above
- To work closely and effectively with the Resettlement Team in order to support communication throughout the service, take messages and relay information.
- On instruction of R.O to liaise with Housing Departments and assist patient to complete housing applications.
- To be responsible for liaising with the Department of Works and Pensions representative and organising the Benefit Clinic every Friday and collating MDT reports and other relevant documentation.
- To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.
- To maintain effective communication
- To enter out- patient and community activity onto PAS on behalf of the Resettlement Officers.
- To update patient information i.e EDD’s onto Lorenzo/PSAG.
- Establish and maintain effective exchange of patient information between Midland Centre for Spinal Injuries (MCSI), and community colleagues maintaining confidentiality.
- To protect all confidential information concerning patients, only making disclosures with the patient consent.
- To discuss in a sensitive manner information which may cause emotional distress.
- To maintain clear and accurate records in patients resettlement notes of the service activity in order to monitor working practices.
- To maintain clear and accurate records of telephone communications and referrals/applications made.
- To ensure accurate information about patients on hospital computer systems
