Job requirements
Essential
14 listedRequirements the employer expects applicants to meet.
- Skills
Ability to use electronic information systems
- Skills
Ablility to contribute constructively to a team working environment
- Skills
Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
- Skills
Clear, legible handwriting and ability to record information accurately.
- Skills
Ability to communicate information clearly and sensitively in person and over the telephone
- Knowledge
Working with the public or other agencies
- Experience
Previous clerical/office experience
- Qualifications
Able to demonstrate English and Mathematics to GCSE or equivalent experience
- Qualifications
OCR/RSA Word Processing level 1 or equivalent experience
- Other relevant requirements
Excellent timekeeper
- Other relevant requirements
Work effectively under pressure in a clinical environment
- Other relevant requirements
Flexible approach to working
- Other relevant requirements
Team player
- Other relevant requirements
Welsh speaking
Desirable
6 listedAdditional qualities the employer would prefer.
- Skills
Basic word processing packages
- Skills
Excel
- Skills
ECDL
- Skills
WPAS
- Experience
Previous NHS experience
- Qualifications
NVQ II Admin/customer care
Job overview
The ability to speak Welsh is essential for this post.
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics.
Candidates will need to be able to demonstrate an ability use own initiative and the ability to prioritise conflicting demands.
Candidates must be able to demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities.
Main duties of the job
The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will entail working closely with other team members as well as working closely with other department/teams including clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service.
A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
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Applying for this NHS job
This advert is for Patient Appointments Clerk/Clerical Officer - Acute Paediatrics with Betsi Cadwaladr University Health Board in Bangor, Wales. It is listed as a Band 2 Combined administrative role role. The advertised salary is £26300.00. The contract type is Permanent. The application deadline is 25 Oct 2026.
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