Patient & Public Engagement Facilitator

Job overview

An exciting opportunity has arisen within the Patient Experience & Engagement Team for a Patient & Public Engagement Facilitator, mostly based at Southern House in Otterbourne, although this post will involve some working from home.

This is a vital role to coordinate patient and public engagement activity across the SCAS footprint to promote the services delivered by SCAS and to proactively seek service users’ feedback, experiences and opinions via a range of communication channels, ensuring they are made to feel comfortable sharing their experiences and have the opportunity to get involved.

Experience of data collection and analysis is desirable, and the successful candidate will be committed to the concept of continuous quality improvement.

Main duties of the job

The post holder will be responsible for presenting as the professional and approachable face of SCAS at patient and public engagement events across the SCAS footprint. Attendance at these events will involve regular travel. Engagement events may occasionally be held in an evening and/or at weekends, therefore working hours will need to be reasonably adjusted where required to accommodate the facilitation of these events. The post holder will be required to work independently at times and manage competing priorities.

In addition to the above, you will demonstrate:

A professional and calm manner.

Excellent verbal and written communication skills.

High level communications skills using a variety of media.

An adaptable and articulate telephone manner.

Excellent presentation skills and the ability to convey ideas to others.

Ability to work in a team environment.

Flexible and proactive approach to work.

Detailed job description and main responsibilities

To coordinate patient and public engagement activity across the SCAS footprint to promote the services delivered by SCAS and to proactively seek service users’ feedback, experiences and opinions, ensuring they are made to feel comfortable sharing their experiences and have the opportunity to get involved. • To take a proactive role in management of the SCAS Patient Council, including recruiting members of the Patient Panel. • To provide feedback to service users and the public who have engaged with the Trust about their experience, on the improvements and changes made as a result of their involvement and feedback. • To assist the Head of Patient Experience and Patient Experience Manager in the effective management of the planned patient and public surveys undertaken by the Trust, including analysis and reporting of responses received. • Using intelligence gathered from public and stakeholder feedback and other sources to develop insight about external perceptions of the Trust to inform our engagement work and service delivery models.