Job overview
Are you looking to further develop your leadership skills? Do you want to work with senior leaders across the Health and Social Care System to improve health outcomes for South East Hampshire? If so, we have an opportunity for a substantive Head of Operations.
The Head of Operations is an instrumental role to ensure we are providing support, management and to continually develop our localities existing workforce. Along with being accountable for the whole service delivery in the locality, you will liaise with internal and external stakeholders, interpreting local organisational needs and provision capability in order to ensure an efficient and effective service delivery.
You will become a key player as part of the Operational Directorate leadership team that will help to demonstrate and champion the behaviours linked to the SCAS key values of: Team Working, Caring, Innovation and Professionalism.
Main duties of the job
You will be accountable for the direct delivery of patient care in the locality, taking direction from the Assistant Director of Operations. You will be expected to liaise directly, and working in partnership, with stakeholders regarding the delivery of the service on strategic level, ensuring that the services are delivered to agreed quality and financial standards.
You will support the Clinical Operations Managers to encourage staff to continuously improve the care and clinical quality of the service they provide to patients. The post holder will exercise autonomy, decision making, judgement and discretion, at a level appropriate to this role, delivering clear leadership by personally demonstrating the highest organisational, professional and personals standards in the best interest of patients and the Trust.
You will be Play a key role in the development, scheduling and structuring of long term and strategic plans for the improvement and redesign of the service, both locally and that which impacts across the Trust. Taking into account the need to balance service development against immediate service delivery needs and the requirements of stakeholders and that which will impact, over time, across all areas of service, and by championing change in the organisation
Detailed job description and main responsibilities
- Accountable for the direct delivery of patient care in the locality, taking direction from the Assistant Director of Operations, liaising directly, and working in partnership, with stakeholders regarding the delivery of the service on strategic level, ensuring that the services are delivered to agreed quality and financial standards, addressing requests for specialist care or contractual deviation raised by the local Commissioners, and overseeing contractual compliance in the locality.
- Support the Clinical Operations Managers to encourage staff to continuously improve the care and clinical quality of the service they provide to patients, the post holder will exercise autonomy, decision making, judgement and discretion, at a level appropriate to this role, delivering clear leadership by personally demonstrating the highest organisational, professional and personals standards in the best interest of patients and the Trust.
- Play a key role in the development, scheduling and structuring of long term and strategic plans for the improvement and redesign of the service, both locally and that which impacts across the Trust, taking into account the need to balance service development against immediate service delivery needs and the requirements of stakeholders and that which will impact, over time, across all areas of service, and by championing change in the organisation
- Support the Trust’s Clinical Governance agenda in specific key areas, for example, national response times, clinical and HCPC compliance, patient records, risk, complaints, etc., ensuring that Operational Delivery Managers are able to support staff in the locality understand and comply with regulations, standards and Trust requirements, including agreed time scales for delivery, the post holder will work closely with the senior clinical governance and other service managers to formulate, develop and action the implementation of plans to support and develop the delivery of commissioned service
- Accountable in providing strong Leadership to the team engendering a culture of openness and personal responsibility by providing encouragement reassurance and supportive motivation.
- Responsible for the line management of Clinical Operations Managers in the locality, providing advice and mentorship, managing performance issues effectively and constructively, ensuring that standards of best practice are understood and applied, and by developing initiatives aimed at improving the level of support for staff by developing and encouraging a culture of responsibility for personal development which ensures that all the requirements necessary for personal and professional skills are met and
- Ensure that the Clinical Operations Managers in their locality are supported and developed; paying particular attention to performance management, on- going training and career development, undertaking regular appraisals, detailed debriefings, and ensuring mandatory training takes place, and by providing overarching guidance, coaching and high level managerial support to the Clinical Operations Managers in the delivery of effective Human Resource Management in the area, for example: sickness, performance and capability management.
- Ensure that there are effective mechanisms in place for engaging with staff and promoting positive collaborative working relationships, through developing opportunity to enhance ideas and initiatives within the locality based staff.
- Provide on call cover as part of the Duty Silver on call rota providing leadership and support to staff out of hours.
- Be the budget holder accountable for the locality budget and offer delegated responsibility to the Clinical Operations Managers for their portions of the locality budget, setting the level of allocation and overseeing the authorisation of expenditure. The post holder is responsible and accountable for expenditure, local procurement, both capital and revenue, and will be required to produce and/or review business cases, as appropriate to the expenditure, when required.
- Ensure that the staff in the locality are aware of and comply with Trust policies and procedures providing guidance and interpretation, noting in particular those that safeguard departmental staff, equipment and resources, setting quality standards as appropriate, proposing, interpreting, developing and implementing policy appropriate to the department, including policies which impact on service provision and other areas of the Trust.
- Develop and implement Cost Improvement Programmes, for the locality and to be extended to other localities, to ensure the Trust delivers financial savings through efficiencies while maintaining safe, timely and effective patient care.
- Accountable for the delivery and analysis of clinical and operational performance metrics for the locality, evaluating key data sets, regularly interrogating quantitative and qualitative data generated internally by the Trust, and from external sources, to identify and monitor trends, and to continually evaluate and audit the quality and effectiveness of the clinical teams, identifying gaps in knowledge and practice within the locality, and to use this data to develop and implement action plans, which may impact across the Trust, when appropriate.
- Any CQUIN or external funding streams (Winter Resilience Funds etc) will be managed and monitored by the Head of Operations ensuring they are compliant with any external measuring and reporting requirements.
- Responsible for effective interaction with stakeholders both internally and externally, they must develop and maintain strong working relationships across all sectors of the local health economy, ensuring that active, open and robust lines of communication are maintained, at strategic and local levels. Communicating service related information to stakeholders, which may contain highly complex, sensitive or contentious or business sensitive information, ensuring a deeper understanding of the Trust and how the decisions of other service providers impact on the work of SCAS.
- Develop collaborative links and partnerships with organisations and stakeholders, and will work closely with other professionals to develop joint areas for the sharing of knowledge and skills which contribute to the continuous improvement of the service and to enable learning from best
- Work with managers from all areas of the Trust to ensure a seamless pathway of care throughout the patient journey for all our service users, ensuring adequate resources are available for the effective delivery of the A&E and HCP service including training, vehicles, equipment, medicines, etc.
- Have a thorough and detailed understanding of the complexities of the local Health and Social Care economies, and will ensure that all Operational Managers in their locality facilitate meetings with patient groups and other stakeholders, that they deliver reports and assessment of service delivery when required, the post holder will provide exert guidance and support and produce information and reports as required.
- The Head of Operations will ideally hold a clinical registration and they will be supported to maintain this by undertaking clinical training.
- The post holder will ensure SCAS fulfils its legislative responsibilities under the Civil Contingencies Act (2004), and be fully competent to undertake any appropriate designated role within the SCAS, appropriate to their qualification or registration, in response to any incident and participate in the current operational resilience “on call” processes.