Patient Advisor - Jedburgh Medical Practice

Jedburgh Medical Practice

We are looking for a motivated and enthusiastic individual to join our busy and expanding Administrative Team in the role of Patient Advisor.

This is an important front-facing role within the Practice, where you will be the first point of contact for patients and external agencies, ensuring they access the most appropriate services in a courteous, efficient, and professional manner.

Hours of Work (26 hours per week):

• Monday 830am-6pm
• Tuesday 1230pm-6pm
• Wednesday 12pm – 6pm
• Friday 12pm-53pm

Main Duties and Responsibilities:

The successful candidate will undertake a range of administrative and patient-facing duties, including:

• Receiving, assisting, and directing patients to the appropriate healthcare professional or service in a courteous and efficient manner
• Handling telephone and face-to-face enquiries from patients, secondary care, and external agencies, and directing them appropriately
• Booking appointments for GPs, Nurses, Healthcare Assistants, and Physiotherapists
• Issuing repeat prescriptions in line with practice guidelines
• Managing correspondence, including scanning letters onto patient records
• Accurately inputting clinical data, including outcomes from hospital clinics and practice appointments
• Copying and scanning health records in accordance with GDPR
• Supporting practice filing, storage, and archiving procedures
• Maintaining strict confidentiality at all times in line with Data Protection and Information Security Policies
• Using clinical systems such as EMIS and Docman on a daily basis

About You:

We are seeking an individual who:

• Has excellent communication and interpersonal skills
• Is organised and able to work in a busy environment
• Is confident using IT systems (experience with EMIS and Docman is desirable)
• Demonstrates a strong commitment to confidentiality and data protection
• Works well as part of a team and follows established protocols and procedures

How to Apply:

If you would like to join our team, please send your CV and cover letter to:

Evonne.Birrell@nhs.scot

Closing Date:

12 June 2026

Interview Date:

Week commencing 15 June 2026

For further details, please refer to the Job Description and Person Specificatoin

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.