Job requirements
Essential
15 listedRequirements the employer expects applicants to meet.
- Skills
Excellent communications in person, via telephone and written
- Skills
Ability to respond to a range of people in a courteous and professional manner
- Skills
Ability to work as part of a busy team and also own initiative
- Skills
Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- Skills
To understand and be able to maintain confidentiality
- Skills
Competent in using Microsoft Office Software
- Skills
Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Skills
Good keyboard skills requiring high percentage of accuracy.
- Attributes
Able to prioritise own workload and to work to deadlines.
- Attributes
Ability to work and remain calm under pressure
- Experience
Experience of clerical duties in an office/administration environment
- Experience
Experience in the use of IT / computer skills
- Experience
Customer service experience
- Qualifications
Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- Qualifications
NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in the NHS or on a reception desk
- Qualifications
Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
Job overview
This full time Outpatient Administrator role provides a caring service to our patients at UHD.
The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based at Royal Bournemouth, Canford House, Wallisdown Road or Poole Hospital - Longfleet Road. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.
Interview: October 7th
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.
The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
Base Location: Poole Hospital - Longfleet Road, Canford House - Royal Bournemouth
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
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Applying for this NHS job
This advert is for Patient Administrator with University Hospitals Dorset NHS Foundation Trust in Poole, England. It is listed as a Band 3 Administrator role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Permanent. The application deadline is 25 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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