Patient Administration Officer

Job overview

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.

We are looking to expand our team and have exciting opportunities within our Ophthalmic Department here at York Teaching Hospital  to join our busy Administration Team as a Patient Admin Officer.

About the role…

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About you…

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff. The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

The role includes working any 5 days in 7 which will include rostered weekends, Saturday or Sunday. Job shares will also be considered.

Please note this post is cross site between York Hospital and York Community Stadium and the role does not meet the eligibility criteria for Sponsorship.

Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered

Previous applicants need not apply.

Main duties of the job

Duties will include:

• Working on a busy reception desk.
• Administering referrals via the electronic booking system "E-Referrals".
• Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
• Always maintaining patient confidentiality.
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
• Making follow-up appointments adhering to booking rules
• Completing worklists - ensuring all requests by consultants are adhered too.
• Checking patients in and out of clinic

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected]

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.