Patient Admin Assistant/Receptionist

Job overview

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Patient Admin Coordinator in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Elective Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.

Main duties of the job

• To be responsible for the provision of a supporting role to the Patient Admin Coordinator to help ensure the efficient running of the service.
• Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
• Support with the letter generation process to type letters as required.
• Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
• Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate.
• Preparing the notes for clinics, including front sheets and referral letters .
• To maintain case note tracking on the Patient Administration System (EPR).

Detailed job description and main responsibilities

• . To be responsible for the provision of a supporting role to the Patient Admin Coordinator to help ensure the efficient running of the service.
• Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
• Support with the letter generation process to type letters as required.
• Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
• Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate.
• Preparing the notes for clinics, including front sheets and referral letters .
• To maintain case note tracking on the Patient Administration System (EPR).

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.