Pathway Team Leader (Medical Secretary)

Job overview

An opportunity has arisen at the Samuel Johnson Community Hospital for a Pathway Team Leader (Medical Secretary) within the Staffordshire Community Secretaries.

The Pathway Team Leader will provide an efficient Medical Secretarial service to the Consultants and their team in respect of NHS work, working flexibly with or alongside other medical secretarial staff, Consultants and their teams and other teams as required. Day to day management of secretarial staff will also be required as part of this role, ensuring the smooth running of the Patient Pathway.

Main duties of the job

To act as the primary point of contact for patients and medical staff on behalf of the Consultant and their team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.

Typing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards.

Ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.

An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.

Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients.

Day to day management: initial stages of grievance and discipline; appraisal, acting as an appointment panel member; ensuring that appropriate training is delivered to staff; reviewing work performance and progress; work allocation and checking.

Approves and records annual leave ensuring the secretarial cover is adequate to continue delivering the service.

Ensure all staff mandatory training is up to date and can relay accurate reports to the management team.

Undertake own necessary training as and when required by the Trust.

Escalate any urgent problems to a senior manager within a timely manner.

Closing date of applications:  11 June 2026

Date of interview: 25 June 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).