Pathway Support

Job overview

Exciting opportunities have arisen for an enthusiastic, flexible, and motivated individual to join our Endoscopy administration team in a Pathway Support role on a permanent basis.

You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.

To provide an efficient Endoscopy waiting list service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception area will also be part of this role.

You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.

The hours of work will be 37.5 hours per week, to be worked Monday - Saturday between 7.30am - 5pm. Hours to be arranged.

Main duties of the job

• To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner.
• To prepare the final packs for scanning.
• An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
• Input patient information onto the various IT systems.
• Prepare and print daily waiting lists as appropriate.
• Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
• To be the first point of contact on the reception admitting and discharging patients
• Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.
• Liaise effectively with wards and departments within the hospital.
• To escalate any urgent problems to a senior manager.
• Undertake necessary training as and when required by the Trust.

Closing date of applications: 28 October 2026

Interview date: 11 November 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship

Skilled worker: Health and Care Visa | NHS Employers

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.