Job overview
We are recruiting for a Pathway Supervisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatient Appointment Centre as an Outpatients Pathway Supervisor.
This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.
As an Outpatients Pathway Supervisor you will play a vital role in providing day-to-day supervision of an Outpatients Appointment Centre team, supporting the delivery of a high-quality, efficient, and patient focused appointment booking service. The post holder will assist with the operational management of booking processes and help ensure that clinic capacity is fully utilised in line with national waiting time targets and Trust policies.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Pathway Supervisor will provide direct line management and supervision and support to the Outpatients Clerks and monitor team performance and escalate concerns to the Outpatients Appointment Centre Coordinators.
Provision of an efficient administrative support service to all aspects of the Outpatients service.
Provide leadership and support to administrative staff including rota management, delegation of tasks, and conflict resolution.
In accordance with the Trust Access Policy oversee the appointment booking process to ensure accuracy and timeliness.
Deal with any escalations in relation to bookings, cancellations, rescheduling of appointments, liaising with patients either by telephone or letter, as directed.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
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Applying for this NHS job
This advert is for Pathway Supervisor - Outpatients with East and North Hertfordshire NHS Trust in Stevenage, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is Permanent. The application deadline is 17 Jun 2026.
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