Pathology IT Systems Support Officer

Job overview

The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.

This role involves first-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem-solving are essential for success in this dynamic and evolving environment.

Main duties of the job

The post holder will be a lead desktop and technical support within Pathology IT.

Providing systems support for the Pathology laboratory system. To perform investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts & passwords.

Responsible for maintaining Pathology laboratory system and day to day running of the Pathology IT systems within the Trust and external links to other organisations. Providing systems support for the Pathology laboratory system. To perform investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts & passwords.

Will assist the Path IT systems engineer and managers with the on-going development and support of Pathology and associated computer systems notably Clinisys Winpath Enterprise, SampleNet, Path Manager and ICE Order Comms.

The post holder will be a point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting. Also providing first line helpdesk support to the users of the Pathology systems, this includes the maintenance of the pathology customer relationship management application.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities