Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
20 listedRequirements the employer expects applicants to meet.
- Other
Knowledge of how to plan and prioritise
- Other
Ability to work effectively with Clinicians and Directorate Managers
- Other
Ability to manage difficult situations
- Other
Ability to develop good and effective employee relations
- Other
Ability to maintain concentration with frequent interruptions from both staff and users of the service
- Experience
Customer Service experience
- Experience
Experience of dealing with the Public
- Experience
Previous clerical experiences and administration processes
- Experience
Ability to work and problem solve under pressure whilst achieving targets
- Skills and Attributes
Excellent Telephone Manner
- Skills and Attributes
Excellent Communication Skills
- Skills and Attributes
Flexible to the needs of the service
- Skills and Attributes
Empathy, tact and diplomacy when dealing with difficult situations
- Skills and Attributes
Remain professional at all times
- Skills and Attributes
It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
- Qualifications and Knowledge
Good Standard of Education - NVQ Level 3 - Business Admin
- Qualifications and Knowledge
Computer Literate
- Qualifications and Knowledge
Evidence of continuous professional development
- Qualifications and Knowledge
Customer Service experience
- Qualifications and Knowledge
Knowledge of administrative procedures and systems
Desirable
4 listedAdditional qualities the employer would prefer.
- Other
Understanding of Health Board policies and procedures including HR
- Qualifications and Knowledge
Knowledge of the Welsh Patient Administration System (WPAS)
- Qualifications and Knowledge
Knowledge of Clinical Work Station (CWS)
- Qualifications and Knowledge
Knowledge of Welsh Government (WG) Guidelines
Job overview
An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.
We are looking for individuals who have:
- Excellent telephone manner and communication skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Excellent organisational skills and methodical in their approach in all aspects of work
- Excellent attention to detail
- Flexibility in working practices and to the needs of the service
- The ability to demonstrate commitment to achieving high quality standards of work
- The ability to work as part of a team and on own initiative
- The ability to work and problem solve under pressure whilst achieving targets
- The ability to work at other locations
- The ability to work Saturday morning on a rotational basis
The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.
You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.
We can also offer many training and development opportunities to further progress your career within the service.
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Main duties of the job
- Provide a service to all acute service clinics within the Health Board
- Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
- Invite patients through the Partial Booking system to arrange an appointment
- Make, amend and cancel appointments
- Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
- Updating waiting list entries
- Maintain professional communication with service users and all disciplines of staff
Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.
It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills need to be learnt when appointed to the post
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Applying for this NHS job
This advert is for Partial Booking Clerk with Aneurin Bevan University Health Board in Caerleon, Wales. It is listed as a Band 3 Appointments administrator role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 07 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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