Partial Booking Clerk

Job overview

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.

We are looking for individuals who have:

• Excellent telephone manner and communication skills
• Empathy, tact and diplomacy when dealing with difficult situations
• Excellent organisational skills and methodical in their approach in all aspects of work
• Excellent attention to detail
• Flexibility in working practices and to the needs of the service
• The ability to demonstrate commitment to achieving high quality standards of work
• The ability to work as part of a team and on own initiative
• The ability to work and problem solve under pressure whilst achieving targets
• The ability to work at other locations
• The ability to work Saturday morning on a rotational basis

The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

• Provide a service to all acute service clinics within the Health Board
• Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
• Invite patients through the Partial Booking system to arrange an appointment
• Make, amend and cancel appointments
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
• Updating waiting list entries
• Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.

It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Applicant requirements

Welsh language skills need to be learnt when appointed to the post