Paediatric administrator

Job overview

The post holder will be responsible for delivering an effective and efficient support service to specialty  Point of Delivery teams (POD), to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the  patient pathway.

Main duties of the job

1. To be responsible for the timely processing and distribution of all incoming mail  2. Ensure all letters, faxes and documents received into the area of work from whatever source are  date stamped upon arrival and processed according to the established Standard Operating  procedures (SOPs)  3. Register and log all referrals coming into the department and processed according to SOPs  4. To support Patient Pathway Coordinators (PPCs) with printing documents from a variety of  systems, including the medical transcription system  5. Check that all printed clinic and appointment letters are complete and accurately addressed, and  escalate any that need correction to PPCs  6. Assist the Patient Pathway Coordinators and Assistant PPCs to ensure all healthcare notes and  diagnostic results are available for each patient at the beginning of the clinic session  7. Ensure all relevant documents are filed either electronically or paper, in patients’ healthcare  records according to Trust policy and local standards for turnaround time  8. Retrieve health records as requested by members of the team  9. Book and reschedule patient outpatient appointments as required  10. Review text reminder reports daily and undertake relevant actions regarding patient appointments  11. Respond to emails about appointment queries as directed  12. Assist with booking services for patients e.g. transport and Language Line

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***