Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Communication
Strong communication skills to liaise with clinical and non–clinical staff across the Trust and any other external stakeholders as required
- Experience and Knowledge
Experience of working in a pathway coordination/navigation role or similar
- Experience and Knowledge
Experience of working in a patient or customer facing role with ability to establish rapport
- Training and Qualifications
Good knowledge across a range of administrative work procedures including non-routine elements
- Training and Qualifications
Training and experience in administrative roles to vocational level 3 or equivalent experience
Desirable
5 listedAdditional qualities the employer would prefer.
- Communication
Adaptability in order to review and update current processes, documents and data systems to ensure maximum proficiency
- Communication
Ability to independently prioritise workload as well as being a key player in the wider team
- Experience and Knowledge
Knowledge of the Overseas visitors charging regulations
- Experience and Knowledge
Experience of data entry into Microsoft office, particularly Excel
- Training and Qualifications
Service improvement training
Job overview
Hampshire Hospitals are seeking a highly organised and detail-oriented Finance Administrator as part of the Private Patients Commercial Team, particularly to support the implementation of Department of Health and Trust policies relating to overseas patient visitors. The successful candidate will assess patient eligibility for NHS treatment, manage overseas visitor billing and debt recovery processes, and provide guidance on charging regulations across the Trust.
The role involves communicating face to face, by email and over the telephone, with patients and liaising with families and stakeholders where necessary, maintaining accurate patient records, and ensuring compliance with national guidance, confidentiality standards, and Trust policies. You will work closely with finance, contracting, business intelligence, and clinical teams to ensure efficient administration and effective communication across all areas of the service.
This is an excellent opportunity for someone with strong administrative, communication, and problem-solving skills who can work independently, manage sensitive information professionally, and deliver a high standard of customer service in a fast-paced healthcare environment.
Main duties of the job
Register all potential overseas visitors to the Trust following Trust policies and procedures, identify, assess and categorise any overseas visitors into chargeable, non-chargeable or reciprocal agreement patients against Department of Health guidance
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Overseas Patients Co-ordinator with Hampshire Hospitals NHS Foundation Trust in Basingstoke, England. It is listed as a Band 4 Coordinator (discipline unspecified) role. The advertised salary is £28,392 - £31,157 Per Annum Pro Rata (please note, banding to be confirmed).. The contract type is Permanent. The application deadline is 22 Nov 2026.
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