Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
15 listedRequirements the employer expects applicants to meet.
- Qualifications
GCSE’s Grade C and above in Maths and English or equivalent
- Qualifications
Experience and training to Vocational Level 3 or equivalent
- Previous Experience
Experience of working in a customer care environment OR
- Previous Experience
Experience of working in an office environment
- Previous Experience
Experience of using Microsoft Office- to include Excel and Outlook
- Specific Requirements
Ability to maintain confidentiality
- Specific Requirements
Ability to work effectively within a large team or individually
- Specific Requirements
Ability and willingness to work flexibly
- Specific Requirements
Ability to cope with sometimes distressing/emotional situations
- Specific Requirements
Ability to work effectively under pressure and meet tight deadlines
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Ability to prioritise and organise own workload
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Ability to work on own initiative
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Attention to detail and accuracy
Desirable
7 listedAdditional qualities the employer would prefer.
- Qualifications
CLAIT, ECDL or equivalent experience acquired through patient administration
- Qualifications
European Computer driving Licence
- Qualifications
Basic knowledge of Medical Terminology
- Previous Experience
Experience of working in a reception area
- Previous Experience
Knowledge or experience of NHS working
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Awareness of National and Local Targets including cancer targets
- Evidence of Particular: -Knowledge - Skills - Aptitudes
Knowledge of hospital and clinical information systems including CareFlow
Job overview
This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Pilgrim Hospital.
The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department into substantive full-time roles.
Please be aware previous candidates need not apply.
Main duties of the job
The role involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are always adhered to, liaising with GP’s and other health care professionals both internally and externally.
In return, we will support your personal development and continued professional development and offer you to be part of our team. The NHS also offers one of the most competitive benefits packages with regards to Annual Leave, Pensions, and a comprehensive range of NHS Discounts.
The hours available are Monday to Friday 8.30-5.00PM which can be discussed at interview.
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
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Applying for this NHS job
This advert is for Outpatients Senior Administration Assistant - Band 3 with United Lincolnshire Hospitals NHS Trust in Lincoln, England. It is listed as a Band 3 Administrative assistant role. The advertised salary is £24,071 - £25,674 per annum. The contract type is Permanent: 37.5 hours a week. The application deadline is 06 Mar 2025.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Feb 2025) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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