Outpatients Receptionist

Job overview

To deliver and maintain a professional Reception / administration service to the Outpatient Department and to all users including patients, relatives and colleagues.

We are looking to fill three positions. Two positions will be full time working 08:30-17:00 Monday to Friday and one position will be 3 days per week 0830-1700.

Main duties of the job

Provide a friendly and helpful front of house Reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff.

Ensure patients are checked-in in a timely manner, completing all mandatory fields and update on EPIC accurately with the use of a Smart Card.

Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department.

Input information on Trust systems, ensuring actions are undertaken in ‘real time’ and all post-clinic administration is completed within 24 hours.

Ensure the Outpatient Clinic area presents a clean, tidy, efficient and professional image at all times.

Provide a high standard of general admin support within Outpatient Clinics including centralised Clinics not within Outpatients.

Organise and administer Outpatient Appointments from orders on the Workqueues - led by the Team Leaders and Deputy Team Leader.

Responsible for checking and updating patient information screens with accurate delay detail.

Send relevant information in response to requests or queries received in a prompt and timely manner, ensuring to update and maintain system records accordingly.

Maintain the required levels of stationary for the Outpatient Clinic.

Work flexibly to provide cover for colleagues across the Outpatient Department as required.

Fully engage in departmental meetings / briefing, ensuring to provide relevant feedback to the team.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

The advert will close at midnight on 3 June 2026.

Interviews are due to be held on 10 June 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.