Outpatients Reception Team Leader

Job overview

Outpatients Reception Team Leader

Band 3

Part time - Permanent - 30 hours

The hours for this post will be Monday to Friday and to inc. bank holidays and weekends as required. Rota cover is required between 8am and 8pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and Clerical service for the Trusts Outpatients Service.

The post holder will be based across the General Outpatient Reception areas . Customer service skills and Computer literacy are essential as you will be expected to input and extract information from various Trust Patient Administrative Systems, book treatments and appointments.

The successful candidate will also be required to assist in planning and circulating the weekly rota for all General Reception areas, day to day support within the management of staff including back to work interviews, allocation of workload, appraisals, training and mentoring therefore line management experience is desirable for this role.

Please note this role will also require physical effort at times when preparing and managing patients Medical Records.

Main duties of the job

To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.

Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.

This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of Outpatient Reception Clerks.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.