Job requirements
Essential
14 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in a healthcare setting/previous experience of NHS administration processes
- Experience
Experience of dealing with patients/customers
- Experience
Evidence of prioritising workloads/good time management
- Experience
Proven experience of working well as part of a team
- Qualifications
Minimum of 5 GSCEs including English Language and Maths or functional skills
- Qualifications
Level 2 qualifications or equivalent level of experience
- Additional Criteria
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
- Additional Criteria
Must be able to communicate in English Language, both written and verbally appropriate
- Additional Criteria
Excellent communication skills, able to communicate effectively at all levels
- Additional Criteria
Ability to maintain good quality professional relationships even when dealing with contentious matters
- Additional Criteria
Polite and professional at all times
- Additional Criteria
Ability to communicate, allocate and delegate where required
- Additional Criteria
Ability to multi task
- Additional Criteria
Ability to organise own time
Desirable
6 listedAdditional qualities the employer would prefer.
- Experience
Minimum 1 year office experience within last 5 years
- Experience
Experience of high volume contacts with patients/customers using the telephone
- Experience
Supervisory/HR experience
- Experience
Planning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others.
- Additional Criteria
Knowledge of medical terminology
- Additional Criteria
Working knowledge of in-house hospital systems
Job summary
An opportunity has arisen for a highly organised and motivated individual to join our Outpatient team as a Senior Appointments Administrator. Based at County Hall, you will be responsible for providing comprehensive administrative support, ensuring that Outpatient appointments for designated services are scheduled accurately and within required timeframes. This role is integral to the delivery of efficient and patient-focused care.
Main duties of the job
You will be responsible for a variety of tasks including booking and monitoring of outpatient appointments, management of patient referrals, supervision of the Outpatient Appointments Administrator in the Outpatient Appointments Supervisors absence, waiting list validation, clinic utilisation, quality customer care, and dealing with telephone enquiries from internal and external sources.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Details
- Date posted: 08 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 184-OL-OR-5924
- Job locations: County Hall, The Crescent, Taunton, Somerset, TA1 4DY, United Kingdom
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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Applying for this NHS job
This advert is for Outpatient Senior Appointment Administrator with Somerset NHS Foundation Trust in Yeovil, England. It is listed as a Band 3 Appointments administrator role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 15 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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