Outpatient receptionist

Job overview

The Ward Receptionist plays a key role in supporting the smooth day-to-day operation of the Renal Dialysis Unit at Southmead Hospital. The post holder provides a professional reception and administrative service for patients, visitors, and clinical staff, ensuring accurate patient records, appointment management, transport arrangements, and effective communication across the multidisciplinary team. Working closely with nursing and medical staff, the receptionist helps deliver an efficient, high-quality service while maintaining confidentiality, professionalism, and a welcoming environment for patients and their families.

Main duties of the job

The Ward Receptionist is responsible for providing a professional and efficient reception and administrative service within the Renal Dialysis Unit. Key duties include welcoming patients and visitors, managing telephone enquiries, maintaining patient records, booking appointments, arranging patient transport, coordinating admissions and discharges, ordering supplies, processing referrals, and supporting communication between patients, nursing staff, medical teams, and other departments. The post holder plays an important role in ensuring the smooth day-to-day operation of the unit while maintaining high standards of confidentiality, accuracy, and customer service

Detailed job description and main responsibilities

Please see attached Job description .

The Ward Receptionist is responsible for providing a comprehensive reception and administrative service to support the smooth operation of the Renal Dialysis Unit. The post holder acts as the first point of contact for patients, relatives, visitors, and healthcare professionals, ensuring a welcoming, professional, and efficient service at all times. They work closely with nursing, medical, and multidisciplinary teams to coordinate patient appointments, admissions, discharges, transfers, and transport arrangements while maintaining accurate patient records and documentation.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.