Job requirements
Essential
15 listedRequirements the employer expects applicants to meet.
- Skills
Ability to demonstrate an interest in the role
- Skills
Good keyboard/IT skills with the ability to accurately input data
- Skills
Good literacy and numeracy skills
- Skills
Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Skills
Ability to work in a pressurised working environment with frequent interruptions
- Skills
Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Skills
Ability to work on own initiative and as part of a multi-disciplinary team
- Skills
Ability to adapt to different working practices and areas of work
- Skills
Ability to maintain professional behaviour at all times
- Skills
Accurate document presentation and attention to detail
- Skills
Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
- Skills
Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
- Qualifications
4 GCSE's grade D or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- Experience and Knowledge
Basic knowledge of the Receptionist role
- Experience and Knowledge
Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
5 listedAdditional qualities the employer would prefer.
- Qualifications
NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
- Experience and Knowledge
Experience of working with the general public
- Experience and Knowledge
Experience of working with clinical teams
- Experience and Knowledge
Experience of working with NHS IT systems
- Experience and Knowledge
Knowledge of medical terminology
Job overview
A position has arisen within the Medicine Outpatients team for a Receptionist to cover a 12 month maternity post. The role will be for 19 hours per week predominately Wednesday-Friday, however hours may vary subject to service demand.
The successfully candidate must be willing to be flexible to support annual leave across the team when needed.
The role is to provide a full reception service to outpatient clinics ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.
The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values and Behaviours.
Main duties of the job
As a Receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours.
You will provide a full reception service to the outpatient clinic including, but not limited to:
- Maintaining accurate information and patient demographics within Trust PAS system. - Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties. - Ensuring patients’ arrival and departure times are electronically captured. - Distribution, collation and inputting of clinic outcomes. - Book future appointments and recording of non-attendances.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Outpatient Receptionist with James Paget University Hospitals NHS Foundation Trust in Gorleston-on-Sea, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25,272 per annum, pro rata. The contract type is Fixed term: 12 months (Maternity Cover). The application deadline is 15 Oct 2026.
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