Outpatient Receptionist

Job overview

Working Full time:  37.5 hours per week

We currently have 4 posts available within the department.  We are looking for highly motivated individuals to provide a comprehensive Reception Service to The Countess of Chester Hospital, as directed by the Assistant Service Manager and Reception Coordinators.

Candidates will be required to work a variety of shift patterns on a rota over a 24/7 period and must be flexible to help us achieve a safe, kind and effective service.

Main duties of the job

• Providing a full outpatient reception service to the patients attending hospital.
• To ensure the accuracy of data on the hospital information system (EPR+) and timely production of statistics and information relating to a patients appointment.
• To be responsible for requesting and collecting case notes as necessary for short notice clinic appointments.
• To administer any changes relating to clinics ensuring current targets are still achieved and monitor clinic capacity using the hospital computer system ensuring all slots are utilised and clinics do not exceed prescribed numbers.
• To send appointment details and relevant correspondence to patients.
• To deal with enquiries from patients, wards, GP’s and other departments.

Detailed job description and main responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies whcih is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.​

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.​.