Outpatient Reception Clerk

Job overview

An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Radiology Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year.

We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.

Departments are located in multiple sites across the Trust and staff are required to work across all locations. However your main bases will be Freeman Hospital and Benfield.

• Interview Date Thursday 22 October 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
• Multiple part time roles are available, please specify in your application how many hours you are looking to work.
• Staff work on a rota basis covering Monday to Sunday 8am-8pm with options for compressed hours with fewer working days for those who may prefer, please outline preferences in supporting information.

NO AGENCIES PLEASE

Main duties of the job

As an Outpatient Reception Clerk within Radiology, you will play a key role in supporting the delivery of a high-quality patient service across multiple hospital sites. Working as part of a busy administrative team, you will greet and check in patients, respond to patient and staff enquiries, book appointments, register radiology requests on the Radiology Information System, and provide a range of general administrative support to ensure the smooth running of the service.

You will be expected to use your own initiative, manage competing priorities, and seek advice when required. Excellent communication and customer service skills are essential, as you will regularly interact with patients, relatives and healthcare professionals, ensuring enquiries are handled promptly, professionally and with compassion. The role involves frequent use of IT systems and requires good keyboard and organisational skills. Previous reception or administrative experience is desirable, although full training will be provided for the right candidate.

Detailed job description and main responsibilities

• To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
• Takes responsibility for the timely completion of all outpatient admin services.
• Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Make and receive telephone calls to respond to public enquiries
• Ensure that all areas are kept clean and tidy at all times.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.