Outpatient Clinic Coordinator - Brent Cross

Job overview

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Brent Cross for a Fixed 12 months Term.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.

Main duties of the job

You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.

Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills.

Detailed job description and main responsibilities

• Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.
• Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.
• To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields North satellite sites.
• To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.
• Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.
• To arrange transport bookings for patients as necessary.