Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- Qualifications
GCSE passes in Maths and English (or equivalent).
- Qualifications
NVQ Level 4 in business administration or equivalent level of knowledge and experience.
- Knowledge and Experience
Previous administration experience.
- Knowledge and Experience
Previous experience of dealing effectively with the general public.
- Knowledge and Experience
Knowledge and experience of working with MS Office software
- Knowledge and Experience
Experience of working in a busy office environment.
Desirable
3 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Experience of working within an appointments booking service
- Knowledge and Experience
Knowledge and experience of Cerner /PAS system.
- Knowledge and Experience
Knowledge of hospital clinic procedures
Job overview
As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.
You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.
Main duties of the job
To perform role of an Outpatient Booking Coordinator, ensuring the smooth day-to-day operation of the appointments centre; making and rescheduling appointments for patients according to available clinic capacity, dealing efficiently with all enquiries from staff, referring practitioners, patients and other health service organisations. Ensuring full utilisation of all available outpatient clinic slots and liaising with key internal stakeholders to raise concerns when patients cannot be booked an appointment within a timely manner. The post holder should have the ability to manage and prioritise their workload whilst being able to work under pressure, and have the ability to communicate with staff at all levels.
Detailed job description and main responsibilities
Please refer to the full Job Description
The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.
The hours for the position are Monday to Friday between 08:30 and 16:30.
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Applying for this NHS job
This advert is for Outpatient Booking Co-ordinator B4 with Royal Surrey NHS Foundation Trust in Guildford, England. It is listed as a Band 4 Appointments administrator role. The advertised salary is £29,812 - £32,715 per annum excluding HCAS High Cost Area Supplement. The contract type is Permanent: n/a. The application deadline is 29 Oct 2026.
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