Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Knowledge
Competent in using Excel, extracting data and filtering information
- Knowledge
Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance
- Experience
Experience of using MS Office, Outlook and Excel
- Experience
Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception
- Experience
12 months clerical experience
- Experience
Experience of data entry
- Key Skills
Excellent verbal and written communication skills
- Key Skills
Ability to prioritise workloads
- Key Skills
Analytical skills / Accuracy spelling/numeric ability / Attention to detail due to the complex booking process
- Key Skills
Ability to meet targets and deadlines
- Key Skills
Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff
- Education and Qualifications
General level of education to GCSE level Standard
Desirable
3 listedAdditional qualities the employer would prefer.
- Knowledge
NHS Outpatient administrative services, systems and processes
- Experience
Previous administrative experience especially in a Hospital/GP environment
- Education and Qualifications
NVQ Level 2 in Business Administration or Customer Service
Job overview
We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site.
We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.
Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.
Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.
We are looking to recruit for the following:
- Reception team – full time 37.5 hours
- If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.
Main duties of the job
You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.
Detailed job description and main responsibilities
- To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients
- To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
- Point of contact for patients, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
- Cover Reception areas, book patients attendance and any follow up appointments
- Work closely with specialities escalating any capacity issues following the escalation process
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Outpatient Booking Clerk & Receptionist with North West Anglia NHS Foundation Trust in Peterborough, England. It is listed as a Band 3 Appointments administrator role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is 12 months (12 month secondment). The application deadline is 12 Oct 2026.
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