Outpatient Assistant Pathway Coordinator

Job overview

An exciting opportunity has arisen for an Outpatient Assistant Pathway Coordinator to join the team at Croydon University Hospital / Purley War Memorial Hospital.

The post holder’s duties will include providing excellent face to face patient care in an outpatient setting, booking appointments for various outpatient clinics, dealing with telephone and face to face queries and preparing clinical documentation for clinics. The post holder will liaise with patients, GPs, consultants, cancer services and other departments in the hospital when necessary.

The post holder will contribute to ensuring that an efficient and effective outpatient service is delivered to meet the needs of the patients.

The ideal candidate will be able to provide a positive experience to patients in need, have excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to work. In addition, they will also need to possess excellent IT skills as a key part of the role is using the hospital computer system as well as emails. They will need to be reliable, self-motivated and great at multi-tasking. Experience of working in a similar post would be advantageous, although full training will be provided.

Interview Date TBC

Main duties of the job

The postholder will work within a team of Outpatient administrators across Main Outpatients (CUH), Purley Outpatients and Purley Elective Centre, undertaking a wide range of clearly defined administrative and reception duties to ensure efficient and effective outpatient services are delivered to meet the needs of the patients. Areas of work will include but not limited to:

• - Clinic preparation & referral management - Face to Face reception responsibilities at both sites - Use of the hospital systems and programmes - Handling of appointments across 20+ specialities

The post holder will support the effective administrative management of patient pathways across the relevant services , they will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

The post holder will act as a key administrative contact for patients and staff, supporting accurate data entry, coordination of appointments, and proactive tracking of RTT pathways. They will follow Standard Operating Procedures and work closely with clinical and administrative colleagues to ensure high-quality, patient-centred service delivery.

Detailed job description and main responsibilities

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.